Privacy Policy

This English translation is provided for convenience only. The Mongolian version is the legally binding text.

1. General Provisions

This Privacy Policy defines how user information is collected, used, and protected in the course of using the Byl service (hereinafter the “Service”) developed by Kite Lab Development LLC (hereinafter “we”).

We are committed to protecting the security of our users’ personal information and safeguard it in accordance with the applicable laws, rules, and regulations of Mongolia as well as international standards.

2. Information We Collect

In the course of your use of the Byl service, we may collect the following types of information:

2.1. Personal Information

Surname and given name
Email address
Phone number
Bank account details (only to the extent required to process payment transactions)
Account credentials (username, password, etc.)

2.2. Technical and Usage Information

IP address and device information
Operating system and browser type
User activity history (page visits, transactions, etc.)
Information collected via cookies and other similar technologies

3. How We Use Information

We use user information for the following purposes:

To provide the Service and manage user accounts
To facilitate payment transactions and ensure their security
To improve and develop the Service
To comply with legal requirements
To monitor for violations of the Terms of Service

4. Data Retention

We retain user information only for as long as necessary. After a user deletes their account, information may be retained for a certain period as required by applicable law, and will be deleted once that period expires.

An account that has not been used for 2 months after sign-up is deleted automatically under section 3 of the Terms of Service, together with the personal information that belongs to it.

Byl may share users’ personal information with third parties under the following circumstances:

With payment service providers (such as QPay)
With competent authorities in accordance with the laws of Mongolia
Where necessary to ensure security
With third parties that assist in the development and improvement of our Service (data analytics, infrastructure, hardware, etc.)

6. Data Protection

We take the following measures to protect user information:

Using encryption technologies
Maintaining internal policies to strengthen data privacy
Regularly updating access rights and control mechanisms
Not sharing payment information with third parties

7. Cookies and Tracking Technologies

Byl may use cookies and other tracking technologies to improve the user experience. Users can manage and delete cookies through their browser settings.

8. User Rights

Users have the following rights regarding their information:

To access and correct their information
To request the deletion or modification of their information
To object to the collection and use of their information
To exercise their right to data portability

9. Changes and Updates

We reserve the right to update this Privacy Policy from time to time. Updated versions will be published on our website and communicated to users.

10. Contact

If you have any questions regarding this Privacy Policy, please contact us at:

📧 Email: [email protected]
🌐 Website: byl.mn